Refund policy

RETURN AND REFUND POLICY
Effective Date: April 2026

This Return and Refund Policy governs all purchases made through Majorkee Lashes (“Company,” “we,” “us,” or “our”). By purchasing our products or services, you agree to the terms set forth in this policy.

All sales of digital products, mentorship programs, and educational services are final. Due to the nature of these offerings, which provide immediate access to proprietary content, no refunds, cancellations, or partial refunds shall be granted under any circumstances, including but not limited to missed sessions, scheduling conflicts, or failure to participate.

For physical products, returns and refunds may be considered only under limited circumstances and at the sole discretion of the Company. To be eligible for a return, the product must be unused, unopened, in its original packaging, and in the same condition as received. Any product that has been opened, used, tampered with, or altered in any way shall not be eligible for return due to hygiene, safety, and quality control standards associated with beauty products.

Requests for returns must be submitted within a reasonable timeframe from the date of delivery. The Company reserves the right to determine eligibility based on the condition of the product and the information provided. Proof of purchase and supporting documentation, including photographs if applicable, may be required to process any request.

Shipping fees are non-refundable. Customers are responsible for all return shipping costs unless the return is due to an error on the part of the Company, such as receiving an incorrect or defective product. The Company is not responsible for lost or damaged return shipments and recommends using a trackable shipping method.

In the event that a return is approved, the Company may, at its sole discretion, issue a refund to the original payment method, provide store credit, or offer a replacement product. Refunds, if approved, will be processed within a reasonable timeframe and may be subject to processing delays depending on the payment provider.

If a product arrives damaged or defective, or if you receive an incorrect item, you must notify the Company within a reasonable timeframe from delivery. Claims must include sufficient evidence, including photographs and order details. The Company reserves the right to verify claims and determine the appropriate resolution.

The Company reserves the right to refuse any return or refund request that does not comply with this policy or that appears to be abusive, fraudulent, or inconsistent with normal consumer use.

This policy is subject to change at any time without prior notice. Continued use of our Services constitutes acceptance of any updates or modifications.

For any questions regarding returns or refunds, you may contact Majorkee Lashes at shopmajorkee@gmail.com or at 8126 Cliffdale Rd, Majorkee Glam Bar, Fayetteville, NC, USA.